Refund and Returns Policy by Tomatofilm

Welcome to the Refund and Returns Policy of Tomatofilm. This policy outlines the terms and conditions under which customers may return products purchased from our website tomatofilm.com. This policy is effective as of January 1, 2025, and applies to all T-Shirts and Hoodies purchased through our online store. Please read this policy carefully before initiating any return or refund request.

Return Policy Overview

Tomatofilm accepts returns for refunds and exchanges. Customers may choose between a refund to the original payment method used for the purchase or store credit for future purchases. All return requests must be initiated within the specified return window and meet the eligibility conditions outlined below. Returns that do not comply with our policy may be rejected.

Return Window

Items can be returned within 30 days of the delivery date. The return window begins on the date the package is delivered to the customer, not the date of purchase. Returns requested after this 30-day period will not be accepted under any circumstances, unless the item is damaged, defective, or incorrect due to an error on our part.

Restocking Fee

A restocking fee of 15% may apply to certain returned items, particularly those that are not in new, unused condition. This fee will be deducted from the refund amount. Original shipping costs are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to a company error, such as a damaged, defective, or wrong item. In such cases, return shipping will be covered by Tomatofilm.

Return Eligibility and Conditions

To be eligible for a return, the following conditions must be met:

• The item must be unworn, unwashed, and in its original condition.
• All original tags must be attached to the item.
• The item must be returned in its original packaging, if applicable.
• The item must not have any strong odors, including perfume, smoke, or other contaminants.

Tomatofilm reserves the right to reject any return that does not meet these conditions. If a return is rejected, the item will be shipped back to the customer at their expense.

Non-Returnable Items

The following items are not eligible for return under any circumstances:

• Final sale items (marked as such on the product page).
• Clearance or discounted items.
• Personalized or custom-printed items (e.g., monogrammed hoodies).
• Gift cards.
• Underwear and swimwear for hygiene reasons.
• Any item marked as non-returnable on the product description page.

How to Initiate a Return

To start a return, follow these steps:

1. Contact customer service using

   Our Store Group

   📍 Address: 8303 Hamilton Ave, Spokane, United States

   📧 Email: contact@tomatofilm.com

   📞 Phone: (951) 667-0417

   🌐 Web: tomatofilm.com

   to request a Return Authorization (RA) number.
2. Provide your order number, the item name, and the reason for the return.
3. Wait for confirmation of your RA number and return shipping instructions (typically within 1–2 business days).
4. Pack the item securely and ship it to the return address provided via

   Our Store Group

   📍 Address: 8303 Hamilton Ave, Spokane, United States

   📧 Email: contact@tomatofilm.com

   📞 Phone: (951) 667-0417

   🌐 Web: tomatofilm.com

   .

Returns sent without a valid RA number may not be processed or refunded. Please keep the RA number for your records.

Return Packaging and Shipping

When returning an item, please pack it in its original packaging if possible. Use a secure shipping method with tracking, as Tomatofilm is not responsible for packages lost or damaged during return shipping. Keep the return tracking number until you receive confirmation that your refund has been processed. The return shipping address will be provided with your RA number via

.

Refund Processing

Refunds are processed within 5–10 business days after the returned item is received and inspected by our warehouse. Refunds are issued to the original payment method used for the purchase. If you choose store credit, it will be issued within 1–2 business days. Please note that your bank or payment processor may take additional time to reflect the refund in your account. Once the refund is processed, you will receive a confirmation email.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange a free replacement or issue a full refund. You may be asked to provide clear photos of the damage or defect to support your claim. In such cases, Tomatofilm will cover all return shipping costs. Replacement items will be shipped as quickly as possible.

Wrong Item Received

If you receive the wrong item (e.g., wrong size, color, or product), please contact us within 7 days of delivery. We will send the correct item at no additional cost to you, or issue a full refund if you prefer. Return shipping costs for wrong items are covered by Tomatofilm.

Order Cancellation

Orders can be cancelled before they are shipped, typically within 12 hours of placing the order. Once an order has been shipped, it cannot be cancelled, and you must follow the return process outlined above. Cancellation requests should be sent to customer service using

. Please note that cancellation is not guaranteed if the order has already entered the fulfillment process.

Exchange Policy

Tomatofilm allows exchanges for a different size or color of the same item. To request an exchange, contact customer service via

and follow the return process. If the new item is more expensive, you will need to pay the difference. If it is less expensive, the difference will be refunded to your original payment method. Exchanges are subject to item availability and are not guaranteed if the desired item is out of stock.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us using the details below:

You can also visit our website at tomatofilm.com for additional support and information.