Carriage Terms by Tomatofilm

These Carriage Terms (Shipping Terms & Policy) are effective as of the date of publication on tomatofilm.com and apply to all orders placed for T-Shirts and Hoodies purchased through our independent e-commerce website. These terms outline the conditions under which products are shipped, delivered, and handled, in compliance with PayPal merchant website requirements and international trade practices. By placing an order, you agree to these terms.

Shipping Costs

Shipping costs are calculated at checkout based on the destination country/region and the total weight of the package. The final shipping fee will be displayed before you confirm payment, allowing you to review and accept the cost prior to completing your purchase. Tomatofilm may occasionally offer free shipping for orders exceeding a minimum value; such promotions will be clearly indicated during checkout. Please note that in certain cases—such as when a customer refuses delivery—the shipping cost may be non-refundable.

Shipping Methods

We offer the following shipping classes, each with estimated delivery timeframes. Availability may vary depending on your destination and carrier service options:

• Standard Shipping: 7–21 business days. This is our most economical option, suitable for customers who are not in a time-sensitive situation.
• Expedited Shipping: 5–12 business days. Ideal for faster delivery while balancing cost and speed.
• Express Shipping: 3–7 business days. Our fastest option for time-sensitive deliveries.

All shipments include a tracking number provided by the carrier. Please note that not all shipping methods are available in every region, and the final options will be shown during checkout.

Shipping Destinations

Tomatofilm ships internationally to the countries and regions supported by our logistics partners. Customers should verify shipping availability at checkout, as we cannot guarantee delivery to all locations. We strive to ship to APO and FPO military addresses where feasible, but availability depends on carrier policies and destination restrictions. Tomatofilm reserves the right to decline shipping to any region due to legal, regulatory, or carrier limitations, including sanctions or customs restrictions.

Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. Processing time does not include weekends or public holidays. Orders placed on weekends or holidays will be processed on the next business day. During peak periods—such as holidays, sales events, or promotional campaigns—processing may take longer due to increased order volume.

Delivery Timeframes

Delivery timeframes depend on the shipping method selected and the destination country. The estimated delivery periods listed under “Shipping Methods” are approximate and not guaranteed. Tomatofilm is not responsible for delays caused by customs clearance, weather conditions, carrier errors, or other unforeseen events beyond our control. We recommend selecting a shipping method that aligns with your expected delivery needs.

Shipment Tracking

Once your order has been shipped, a tracking number will be generated and included in your shipping confirmation email. You can use this number to track your package via the carrier’s official website. Please allow 24–48 hours after shipment for tracking information to become active. If you do not receive a tracking number within 3 business days of order confirmation, please contact customer service.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, and fees imposed by the destination country. The customer is solely responsible for paying any such charges upon delivery. Tomatofilm is not liable for delays or additional costs resulting from customs processing. Customers are encouraged to contact their local customs office to understand applicable regulations and fees. We do not mark packages as gifts or declare a lower value to avoid customs fees, as this may violate international trade laws.

Lost, Damaged, or Delayed Shipments

If your package is lost or damaged in transit, please contact Tomatofilm within 7 days of the estimated delivery date. We will work with the carrier to investigate the issue and assist in resolving it. While we will support you in filing claims when applicable, we are not liable for delays caused by the carrier or customs authorities. In the event of a lost package, we may offer a replacement or refund upon confirmation from the carrier.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout. Tomatofilm is not liable for packages delivered to an incorrect address due to customer error. If a package is returned due to an incorrect address, the customer may be responsible for additional shipping costs for reshipment. If you realize your shipping address is incorrect after placing an order, please contact us immediately to request a change, if possible before processing.

Contact Us

If you have any questions about our Carriage Terms or your shipment, please contact us using the details below:

Visit us online at tomatofilm.com for order status, product information, and support.